Payments, Shipping and Returns
What forms of payment do you take?
We accept payments by bank transfer, credit card (Master Card, Visa or American Express) and Paypal.
Please send us the transfer receipt by email to info@momeportugal.com so we can track your payment and send your order as soon as possible.
If you choose to pay with credit card or Paypal, you will be redirected to Stripe or Paypal websites to process your payment.
What currency are your prices in?
Prices shown on Möm(e) website are listed in Euros (€).
If you are viewing the website from the UK or a country in the EU, the prices listed on the website are inclusive of Portuguese VAT.
Prices do not include shipping costs, custom duties and/or other taxes.
To which countries do you ship?
You can do your orders and have it delivered in the USA, and the following European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Chez Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherland, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Italy, Vatican City, Norway, Liechtenstein, Monaco and Switzerland.
If you wish to place an order from another destination, please contact us to info@momeportugal.com
Is it safe to pay at our website?
Our website has a security certificate to ensure that all your data is protected.
All data collection is made by one of the most secure encrypt systems, the SSL (Secure Socket Layer).
Can I cancel my order?
Yes. If your order has not yet been shipped, you can always cancel it and your payment will be refunded. If your order has already been shipped, you will need to return your order as stated on our returns policy.
How is my order shipped?
We ship international orders via DHL or MRW.
What are the shipping costs?
Shipping is free for any worldwide location for orders over €250.
Shipping costs will depend on your destination, and will be added to your order at the checkout, before the payment.
Please note that shipping costs do not include import duties and/or taxes.
You can find bellow the shipping cost for each destination country:
| Destination Country | Shipping Cost |
|---|---|
| Portugal | €6 |
| Europe Zone 1 – Austria, Belgium, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Luxembourg, Netherland, Spain, Sweden, United Kingdom, Italy, Vatican City. | €16 |
| Europe Zone 2 – Bulgaria, Croatia, Cyprus, Chez Republic, Slovakia, Estonia, Hungray, Latvia, Lithuania, Malta, Norway, Poland, Romenia, Slovakia, Slovenia, Liechtenstein, Monaco and Switzerland. | €21 |
| United States | €29 |
How fast are orders processed?
Delivery times depend on your destination country:
| Destination Country | Shipping Time |
|---|---|
| Portugal | 1-3 Working Days |
| Spain | 1-3 Working Days |
| Europe Zone 1 – Austria, Belgium, Denmark, Finland, France, Germany, Greece, Holland, Ireland, Luxembourg, Netherland, Spain, Sweden, United Kingdom, Italy, Vatican City. | 1-3 Working Days |
| Europe Zone 2 – Bulgaria, Croatia, Cyprus, Chez Republic, Slovakia, Estonia, Hungray, Latvia, Lithuania, Malta, Norway, Poland, Romenia, Slovakia, Slovenia, Liechtenstein, Monaco and Switzerland. | 3-5 Working Days |
| United States | 3-5 Working Days |
Please note that delivery times might be extended during sale and festive seasons.
Delivery dates are approximate and we will not be responsible for unpredictable events, or delays related to customs procedures.
You should consider delivery time from the moment your order is shipped (shipment will only occur once we have received the payment).
Please be aware that you cannot change your shipping address during the shipment of your order.
Can I track my order?
After placing an order, you will receive an email with the order details and important information.
You will be able to follow your shipment status using the tracking number we’ll provide by email once your order is shipped.
Are taxes and duties included in my order total?
For all countries inside the European Union (EU), prices include Portuguese VAT.
Orders to countries outside the European Union (EU) may be subject to VAT, import duties and/or taxes. For these countries, shipments will be shipped on a DDU (Delivered Duty Unpaid) basis, which means you may be charged duties and taxes by the shipping provider when they deliver your order. Payment of these is necessary to release your order from customs.
Please contact your local customs office for more information.
What is your return policy?
You have 15 days from the date you received your order to return your items.
Items must be returned new, unworn, unwashed and undamaged, with all garment tags still attached and in its original packaging. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Möm(e) will not assume liability for loss or damage occurred during shipment of the returned product. We advise to send the package with a dispatch number so that it can be traced.
You will be responsible for any return shipping fees. Any shipping and/or duties and taxes are nonrefundable. However, in the case of an exchange, we will not charge any additional charges for shipping the new items.
How should I proceed to exchange items?
Please note you can only exchange items for a different size, based on stock availability. For that you should send us an e-mail to info@momeportugal.com
If you would like to exchange your item for an alternative product, please return the original item for a full refund or store credit and place a new order.
Please mark your return shipment as “RETURNED GOODS” on the outside of the package. All returns should be sent to:
Kindlysilver Unipessoal, Lda
Rua André de Castro, nº347 2ºdto
4400-021 Vila Nova de Gaia
Portugal
When will I get my refund?
Upon our receipt of the product and after evaluating its condition, the value will be fully credited using bank transfer method. We will not refund shipping charges, duties and taxes or return shipping costs.
You should inform us of your IBAN and Swift at info@momeportugal.com, so we can be able to refund you to your bank account.
The amount of orders paid through Paypal shall be refunded to the respective Paypal account.
Please note that in the refunds to EU countries the VAT tax will be reversed.
How should I proceed in case of damage in transit or defective products?
Before shipping, all items are carefully checked by our team to make sure they arrive in perfect conditions. However, if you have received a damaged, defective, or incorrect item, contact us at info@momeportugal.com with your order number, within 15 days of being received by you.
In case we cannot offer you a replacement, the refund will be done trought the same method of the original transaction.
If you have any question, please contact us by email to info@momeportugal.com